Checkout System: Trial Run

In the last post, our hypothetical team of researchers finished its emulation research and the pages successfully reshelved the console and its associated peripherals.

In this post, I will discuss the trial run that we conducted at the Briscoe Center in which we actually requested the Mattel Intellivision II and watched the process throughout. At this point, I would like to say a HUGE “Thank You” to the Briscoe staff and Pages for helping me with this aspect of my project. The trial run (user study) was an incredibly valuable learning experience and I am grateful for everyone’s participation.

Preparing for the Trial Run:

Before we could test the system, I had to get the items ready and create the access tools I mentioned in earlier posts. A quick note for the reader: many (if not all) of these access tools have been discussed in our blog, especially in the last 5 posts. Please revisit those posts for actual images. 

Stage 1: Stabilize & Maintain the Hardware

I ‘bagged and tagged’ all collection materials, created the abbreviated hardware list, and took pictures of the hardware. The hardware list was available on the UTVA Wiki and all images were uploaded to the computers in the Reading Room.

Stage 2: Request the Hardware

I created (and printed out) the UTVA Hardware Request form and the UTVA ‘Informational Packet’, also on the UTVA Wiki. One might recall that the packet contains, among other things, instructions, guidelines, resources, and helpful tips.

Stage 3: Locate & Retrieve the Hardware

I took images for navigation including ones of the Reading Room, the hardware’s location in the Briscoe, and the shelving system. And again the UTVA Informational Packet.

Stage 4: Assemble & Use the Hardware

I took images of the console and its peripherals during the assembly process and created written step-by-step instructions to accompany the images….and the UTVA Informational Packet.

Stage 5: Reshelve the Hardware

I wrote instructions for the Informational Packet.

With respect to the Informational Packet, I used the Mattel Intellivision II when creating the different components. At the same time, most of the instructions and resources are system agnostic and can be applied to UTVA hardware requests in general. The gaming system worked for me leading up to the test which gave me hope it would work during the trial run.

Training the Pages

I conducted a training session with two pages the morning of November 9th. I showed the available resources to them, including the images, the UTVA cabinet, the UTVA collection in the Briscoe, and the UTVA Informational Packet on the Wiki (after getting them access). In an earlier post, I mentioned undergoing a brief training session similar to one the Pages experience when hired. Training is also revisited (when needed) anytime collections are added to the Briscoe or procedures change.

The Trial Run

The trial run took place the morning of November 12th. Due to an earlier cancellation, we had a different set of pages, one of whom had been trained while the other had not. I feel this worked in our favor as it provided us the opportunity to see how a person with virtually no prior UTVA experience would interact with the system. We had only one hour to test the system, the hour after reshelving and before the Briscoe opened.

I “requested” the Mattel Intellivision II for emulation research by filling in the top of the UTVA Hardware Request slip with the console’s name and SKU#. I handed the slip to the pages and they got to work. Please note that, by design, I stayed in the background taking notes and stepped in only when it was clear that the process needed a nudge. And since we had only one hour, I was a touch proactive in “nudging” so we could hit all of the stages. I asked the pages to narrate the process and talk openly about what they were doing and thinking during each stage.

In the next post, I will discuss the results of the trial run.

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